B-390 Customer Service Advisor Apprentice with Granby Marketing Services in Blackburn

Information
Job type Apprenticeship
Contract Type Intermediate Apprenticeship
Positions Available 4
Closing Date 31-12-2016
Salary £127.50 per week
Reference Code B-390
Hours Per Week 37.5 hours per week
Interview Date 09-01-2017
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Job Description

As a Customer Service Advisor your main priority will be looking after our client’s customers over the telephone and via email communications in our brand-new multi-channel contact centre.
 
This role will also require you to work within other departments to allow you to gain an insight, appreciation and understanding of the customer journey from start to finish and provide you with full understanding of the range of services Granby provides.

An in-depth and comprehensive training plan will be put in place to support you and provide you with the knowledge and tools to develop into an experienced and proficient Customer Service Advisor.

You will be exposed to tasks that will enhance and nurture your current skills, develop these skills and provide you with new skills, knowledge and experiences.

This role requires you to work closely with colleagues in the department, there are regular meetings where constructive feedback sessions with Team Leaders and Managers support your development to allow you to become a customer experience expert.

An example of some of the tasks you will carry out on a daily basis are provided below to give you a flavour of the role:-
 

Customer service call handling

Live webchats

Outbound customer retention campaigns

E-mail handling - customer experience

Order handling & processing

Daily activity reporting

Campaign performance monitoring

Your Team Leader will work with you to manage your workload to ensure you have time during working hours to complete the required coursework for the apprenticeship.

Person Specification

Skills

Essential;

  • Excellent written and verbal communication skills

  • Sound understanding of Windows operating systems

  • Able to follow instructions based on individual client requirements

  • Good knowledge of Microsoft Word & Excel as well as other applications in the Microsoft suite

Desirable;

  • Experience in dealing with customers in a similar sector

  • Experience in a Contact Centre environment

 

Personal Qualities;

Passionate, driven and innovative with a professional and committed work ethic

 

Qualifications required

5 x GCSE’s including English & Maths at Grade C or above.

Other Information

Apprenticeship or Advanced Apprenticeship

Intermediate Apprenticeship

Proposed Duration

12 months

Training to be Provided

OCR Level 2 Diploma in Customer Service 

Level 1 (City and Guilds)Functional skills in English, Maths and ICT if required

Future Prospects

Possible full time position upon successful completion of qualification. Future promotion and business-wide positions and prospects available.

Contact:

Maria Haworth - 01254 292234

Maria.Haworth@blackburn.ac.uk

Employer website:

www.granbymarketing.com

How To Apply
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