B-431 Customer Service Apprentice with World Options Ltd in Haslingden

Job type Apprenticeship
Contract Type Intermediate Apprenticeship
Positions Available 2
Salary Minimum £3.50 per hour
Reference Code B-431
Hours Per Week 37.5 hours per week 9am - 5pm/ 9.30am - 5.30pm Monday to Friday
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Job Description

This is a fantastic opportunity for an enthusiastic, reliable, organised and hardworking candidate to join a well- established and successful company as a Customer Service apprentice.

The company are looking to train and develop a Customer Service Apprentice to provide efficient and effective customer service support to customers, Franchisees and the Office and Business Managers in accordance with company policies and procedures.


Main duties & responsibilities:


  • Liaising with couriers on behalf of Franchisees and customers

  • Data inputting to keep spread sheets and records up to date

  • Updating Franchisees and customers on progress of shipments

  • Aiding Franchisees and customers in using our online systems

  • General support to Office / Business Managers


Other information

Currently based in Haslingden but we are looking to move, as yet no concrete date. Moving to Petre Court BB5 5HY.



Person Specification

Skills required:

  • Excellent written and verbal communication skills
  • Comfortable on the phone with clear, pleasant telephone manner.
  • Strong IT skills including MS Office (Word & Excel) and outlook
  • Problem solving skills
  • People skills
  • Good time Management


Personal Qualities;

  • Keen to develop a career in Customer Services
  • Willingness to learn
  • Reliable & professional
  • Team player
  • Good attention to detail
  • Ability to work on own initiative


Qualifications required

Candidates will be required to pass an initial assessment at Blackburn College.

Other Information

Apprenticeship or Advanced Apprenticeship

Intermediate Apprenticeship

Proposed Duration

12 - 15 months

Training to be Provided

OCR Level 2 Diploma in Customer Service 

Level 1 (City and Guilds)Functional skills in English, Maths and ICT if required

Future Prospects

Opportunity to progress onto the Advanced Apprenticeship at L3.

A permanent position may be available on successful completion of the apprenticeship


Maria Haworth 01254 292234


Employer website:



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