B-441 Casework Support Apprentice at Advocacy Focus in Accrington

Job type Apprenticeship
Contract Type Apprenticeship
Positions Available 1
Salary £4.16 per hour
Reference Code B-441
Hours Per Week 37 hours per week Monday to Thursday 9.00 - 17.00 , Friday 9am - 4.30pm
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Job Description

The successful candidate will support the Casework Support Administrators in triaging advocacy referrals from professionals and clients; maintain electronic systems through data inputting and provide advocacy administrative support to the team.

Advocacy Focus is looking to recruit a Casework Support Apprentice to provide support to the Casework Support Administrators in communicating with a variety of service users by phone, email and via our website. The successful candidate will support the triaging of advocacy referrals from professionals and clients; maintain electronic systems through data inputting and provide advocacy administrative support to the team. The successful candidate will possess first-rate computer skills, excellent communication and interpersonal skills and customer service experience. An ability to communicate with service users with empathy and understanding is essential, as is the ability to communicate with a range of professionals and clients. They should also possess the skills and experience necessary to input data with a high degree of accuracy

Person Specification

Skills required:



  • Excellent telephone manner and customer service skills
  • Ability to input and maintain electronic data/files with high levels of accuracy
  • An ability to prioritise and work under pressure
  • Confident in using Microsoft Office including Word, Excel, Outlook and Access
  • Excellent standard of written and verbal English
  • Excellent communication and interpersonal skills
  • A flexible and adaptable approach
  • Ability to work on own initiative and as part of a team
  • Strong organisational and time management skills
  • An enthusiastic approach to learning and an ability to develop knowledge, skills and apply these to the role
  • A basic understanding of confidentiality requirements within a health and social care workplace
  • A basic understanding of the complexities of mental health



  • Innovative, creative, flexible and enthusiastic approach
  • Team player, able to ask for and give support to colleagues
  • Commitment to valuing a diverse range of people and building on their     strengths
  • Commitment to equal opportunities
  • Commitment to providing high quality services, centred on the needs of vulnerable and disadvantaged groups
  • Commitment to the values, aims and objectives of Advocacy Focus
  • Ability to create a positive image of Advocacy Focus to clients and professionals
  • Positive attitude to a hectic working environment where tasks and systems need to be developed and updated on a regular basis
  • Confident in speaking up
  • Willingness to undertake training.

Personal Qualities:

Confident, well presented, good telephone manner, hardworking, enthusiastic, team player.

Qualifications Required:

Excellent standard of English, both verbal and written, strong organisational skills

GCSE Maths and English at Grade C or above



Other Information

Apprenticeship or Advanced Apprenticeship


Proposed Duration

12-15 months

Training to be Provided

OCR Level 2 combined qualification in Business and Administration

City & Guilds Functional Skills in Maths, English and ICT if required

Kathie Kinsella- 01254 292234


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