B-479 Customer Service Apprenticeship at Prefix Systems (UK) Ltd in Blackburn

Job type Apprenticeship
Contract Type Intermediate Apprenticeship
Positions Available 1
Closing Date 30-09-2017
Salary £11,000 p.a
Reference Code B-479
Hours Per Week 39 hours per week (8am – 5pm Monday to Thursday and Friday 8am – 4pm) Including attendance at College 1 day per week
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Job Description

We have a fantastic opportunity for a confident, energetic and eager Customer Service Apprentice with charisma and determination to join our award-winning team at Prefix Systems, a leading conservatory roof system manufacturer and aluminium fabrication specialist.  This opportunity is for you if you are keen to be part of a business that’s passionate about providing customers with first class levels of service, both before and after sales, setting us apart from other conservatory system fabricators.

We work across a broad customer base which includes large construction organisations, private housebuilders and home improvement companies.  Our business is part a larger group of Prefix Systems companies with locations across the UK. 

As part of the apprenticeship programme you will receive on the job training from our dedicated customer services team.  You will also undertake a variety of placements across the business to further develop your knowledge and skills, enabling you to become a valuable member of the team.  Your formal training delivered by the external training provider will be directly relevant to your day to day activities in the workplace.

At Prefix we are passionate about our people and have a real team ethos.  To be successful in this role you must be a natural communicator and have a positive can-do attitude towards solving problems, a passion for quality and good attention to detail.  You must be able to work well with people and demonstrate dependability through good attendance and adherence to timelines and schedules.

 The role…

• Answering inbound telephone calls and making outbound calls in a professional manner;

• Liaising with customers and suppliers via email and telephone to efficiently rectify complaints and queries;

• Ensuring corrective actions are implemented when required;

• Liaising with couriers regarding lost/missing orders and replacement parts;

• Helping to drive customer satisfaction through feedback and process improvement; and

• Other general office administration.

As part of your package you will receive an above apprenticeship rate of pay subject to a successful 6 month review point, enhanced holiday entitlement and access to the company pension scheme.

If you're looking for a great place to work that will help you achieve your career goals we want to hear from you. Passion, enthusiasm and hard work are all qualities possessed by a good Customer Service team and, if this applies to you, then submit your application to become a valuable member of our team.

Prefix Systems is proud to be an equal opportunity employer.  Reasonable adjustments will be made wherever practicable on account of a disability to enable you to perform the essential duties of your role.



Person Specification

Skills required:

• Excellent written and verbal communication skills

• Good telephone manner

• Good IT skills including understanding of MS Office Word, Excel and Outlook

• Good organisational skills

• Team working skills

• Good time management

Personal Qualities:

• Keen to develop a career in Customer Service

• A strong work ethic and willingness to learn

• Punctual and reliable

• Honest and hardworking

• Good attention to detail

• Ability to work under pressure to meet deadlines

• A positive can-do attitude

Qualifications required

5 GCSE’s at Grades A-C (including Maths and English) desirable.  Candidates without English or Maths GCSE A-C grade/Level 1 must achieve this and take the Level 2 test prior to taking the end point assessment. Candidates will be required to undertake initial assessment at Blackburn College.

Other Information

Apprenticeship or Advanced Apprenticeship

Intermediate Apprenticeship

Proposed Duration

12 - 15 months

Training to be Provided

Customer Service Practitioner Level 2 Standard

Functional Skills in Maths and English (if required) at Level 1

Future Prospects

You will have the opportunity to apply for a vacancy if available on successful completion of your apprenticeship. 

Further training opportunities may be also be available.


Maria Haworth/Natalie Rewaj 01254 292234



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