B-482 Apprentice IT Support Technician with Silicone Engineering in Blackburn
- Job Description
To provide IT support and general IT maintenance. Maintain a good level of housekeeping in the IT infrastructure.
Key Performance Indicators
Response time for urgent and non-urgent IT matters.
Employee development: training hours and willingness to learn.
Support the IT Manager on a day-to-day basis.
Key Responsibilities and Accountabilities
To provide first line IT support for office and factory (i.e. PC/Printer troubleshooting, logon issue) and maintain IT helpdesk.
Provide day-to-day support for users of company computers and peripherals in a timely manner, but prioritise core tasks.
To support the IT Manager on a day-to-day basis.
Ensure completion of all tasks and projects defined by the IT Manager in a timely manner. Any outstanding issues or concerns must be highlighted immediately.
To ensure back-ups are done daily as per data backup procedures.
To undertake scheduled preventative printer and PC maintenance activities.
Undertake scheduled asset reviews as designated by IT Manager.
To provide the IT Manager with a weekly progress report detailing activities completed/outstanding.
Undertake any other duties as may be required commensurate with the post.
Support the identification and implementation of technical IT Solutions Company wide.
Conduct IT related work in within company guidelines to ensure that best practice procedures are adhered to.
Understand and follow company Health and Safety guidelines and raise IT related concerns or recommendations with the IT Manager.
Conduct general housekeeping and maintenance activities from both a physical and IT perspective.
- Person Specification
Advanced knowledge of Windows Client os: DOS/Windows XP/ Windows 7/Windows 8/Windows 10
Basic knowledge of Windows Server: Windows 2003/2008/2012/2016
Basic Networking- Understanding of basic network protocols and wiring.
Understanding of printers and how to manage them.
Basic Wifi knowledge and diagnostics
Basic Knowledge of linux
Experience of Office 2010/2013/2016 especially Microsoft Excel and outlook.
Knowledge of OS virtualisation
We are looking for someone with a friendly personality that we can develop and support to work with people at all levels of the business and deal with visitors to the site in a professional manner.
GCSE Maths and English and ICT minimum grade C or equivalent.
- Other Information
Apprenticeship or Advanced Apprenticeship
Training to be Provided
IT, Software, Web & Telecoms Professionals Level 3 includes:
NVQ, Technical Certificate and Functional Skills in English, Maths and ICT L2
Good opportunities for progression to a full time position for the right candidate.
- How To Apply
- Apply for this vacancy now!