E-Learning - Understanding the rules of customer service

Course Information

  • Course Code: CBEL020
  • Duration: 1 day
  • Price: £60.00
  • Start Date: 01-Aug-17
  • Times: -
  • Delivery Type: PT

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Overview

Well-written and communicated practices and procedures provide information that allows employees to understand their responsibilities and carry out their customer service roles within predefined limits. They allow management to guide operations without the need for micro-managing staff and constant management intervention.

What will I study?

This online course has been developed to provide learners with an increased understanding of the rules behind providing a good service to customers. The content of this course has been mapped to the underpinning knowledge within the following unit on the Qualifications and Credit Framework (QCF): Understand the rules of customer service (Level 2). This unit is a mandatory unit within the following qualification: Level 2 Certificate in Principles of Customer Service (QCF).

Entry Requirements

None

How will I be assessed?

It is estimated that this module will take approximately 3-4 hours to complete (depending on learning speed). As an e-learning module you can complete this training in convenient stages and revisit whenever you wish. The system will record your progress throughout.

What can I do next?

See our elearning courses here

For more information

For more information about this course, contact our specialist team on 01254 29 25 00 or email business@blackburn.ac.uk

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