E-Learning - Understanding the use of communication in customer service
- Course Code: CBEL021
- Duration: 1 day
- Price: £60.00
- Start Date: 01-Aug-17
- Times: -
- Validated by: NONE
- Delivery Type: PT
Good communication is fundamental to the delivery of good customer service. Most of the messages we send other people are nonverbal. In fact, non-verbal methods account for 50-80% of all human communications and can include for example; body language, appearance, posture or facial expressions.
Verbal communication consists of two primary types, speech and writing, both of which are skills that must be mastered to avoid communication breakdowns.
- What will I study?
This online training course has been developed to provide learners with the knowledge and understanding needed to provide good service to their customers, and can be used either as a standalone course, or used to compliment face-to-face training such as role play.
The content of this course has been mapped to the underpinning knowledge within the following unit on the Qualifications and Credit Framework (QCF):
Understand the Use of Communication in Customer Service (Level 2)
This unit is a mandatory unit within the following qualifications:
- Level 2 Certificate in Principles of Customer Service (QCF)
- Level 3 Certificate in Principles of Customer Service (QCF)
- Entry Requirements
- How will I be assessed?
It is estimated that this module will take approximately 3-4 hours to complete (depending on learning speed). As an e-learning module you can complete this training in convenient stages and revisit whenever you wish. The system will record your progress throughout.
- What can I do next?
See our elearning courses here
- For more information