Conflict Resolution for Healthcare

Course Information

  • Course Code: CHEL020
  • Duration: 1 year
  • Price: £40.00
  • Start Date:
  • Days: MON/FRI
  • Times: 09:00-17:00

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Overview

Unfortunately anyone working in the frontline of the NHS could be at risk of attack. As personal safety is a universally important issue, the information contained in this module will be useful to all staff and professionals whose work brings them into contact with members of the public.

What will I study?

Within the NHS there are hundreds of violent attacks on front line staff every day. To address this issue the government has introduced a ‘Zero tolerance' policy and committed to train over 1.2 million front line staff in basic conflict resolution techniques. This e-learning module supports the mandatory training, which is structured around a 6 hour syllabus created by the NHS Counter Fraud and Security Management Service (CFSMS).

Having completed the module you should be able to:

    understand some of the common causes of conflict
  • appreciate the key role communication plays in conflict and conflict resolution
  • be aware of different danger signs
  • know how to deal with possible conflict situations

Lesson Plan

    Welcome and Learning Objectives
  • Introduction to Conflict Resolution
  • Communication Model 1
  • Communication Model 2
  • Communication Model 3
  • Dealing with Conflict
  • Awareness and Impact Factors
  • Stress Behaviours
  • Summary
Entry Requirements

There are no specific entry requirements for this course.

The college operates a no refunds policy as detailed below. Cancellations and transfer requests are subject to the following conditions:

    More than 4 weeks notice – no charge
  • 4 weeks notice – 30% of the cost
  • 2-3 weeks notice – 50% of the cost
  • 1-2 weeks notice – 75% of the cost
  • Less than 1 weeks notice – 100% of the cost

All cancellations must be made in writing and are subject to a £10 administration charge. The full fee's policy is available on request.

How will I be assessed?

It is estimated that this module will take approximately 2 hours to complete (depending on learning speed). As an e-learning module you can complete this training in convenient stages and revisit whenever you wish. The system will record your progress throughout.

What can I do next?

There are many other Care and Health courses on our website.

For more information

For more information about this course, contact our specialist team on 01254 29 25 00 or email business@blackburn.ac.uk

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