Conflict Resolution for Healthcare

Course Information

  • Course Code: CHEL020
  • Duration: 1 year
  • Price: £40.00
  • Start Date:
  • Days: MON/FRI
  • Times: 09:00-17:00
  • Delivery Type: PT

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Overview

Unfortunately anyone working in the frontline of the NHS could be at risk of attack. As personal safety is a universally important issue, the information contained in this module will be useful to all staff and professionals whose work brings them into contact with members of the public.

What will I study?

Within the NHS there are hundreds of violent attacks on front line staff every day. To address this issue the government has introduced a ‘Zero tolerance' policy and committed to train over 1.2 million front line staff in basic conflict resolution techniques. This e-learning module supports the mandatory training, which is structured around a 6 hour syllabus created by the NHS Counter Fraud and Security Management Service (CFSMS).

Having completed the module you should be able to:

    understand some of the common causes of conflict
  • appreciate the key role communication plays in conflict and conflict resolution
  • be aware of different danger signs
  • know how to deal with possible conflict situations

Lesson Plan

    Welcome and Learning Objectives
  • Introduction to Conflict Resolution
  • Communication Model 1
  • Communication Model 2
  • Communication Model 3
  • Dealing with Conflict
  • Awareness and Impact Factors
  • Stress Behaviours
  • Summary
Entry Requirements

There are no specific entry requirements for this course.

 

How will I be assessed?

It is estimated that this module will take approximately 2 hours to complete (depending on learning speed). As an e-learning module you can complete this training in convenient stages and revisit whenever you wish. The system will record your progress throughout.

What can I do next?

We offer a wide range of health and social care e-learning courses, click here for further information. 

For more information

For more information about this course, contact our specialist team on 01254 29 25 00 or email business@blackburn.ac.uk

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