Discover Our Courses Here

ILM Understanding Conflict Management in the Workplace Level 3

Course Details
Course Code: EC094
Validated By: NONE
Start Date 10-Feb-16, 11-Feb-16
Course Duration 3 hours
Course Delivery: PT
Course Type: Professional
Days: THU, WED
Times: 09:30-12:30, 18:00-21:00
UK Price £100

Who is the course for?

This course is aimed at aspiring or current First Line Managers who wish to develop their knowledge and understanding of managing conflict and supporting individuals in the workplace. The ILM (Institute of Leadership & Management) recognises that all organisations are different; their qualifications are designed with the in-built flexibility to adapt to meet employers' diverse staff development needs. The unique unit-based qualifications structure gives employers the freedom to select from an array of optional units, to build programmes that deliver the specific skills and knowledge required from their colleagues.

How will the course be delivered?

As classroom based sessions alongside other members of the group.

What Will I Study

What will I study?

Course content will include:

  • Identify causes of conflict at work
  • Describe the stages in the development of conflict
  • Explain the effects of conflict on individual and team performance at work
  • Explain any recognised technique a manager could use to minimise and resolve conflict in the workplace
  • Describe how a manager could create harmony at work and engender a positive atmosphere in order to minimise the adverse effects of conflict

Entry Requirements

Course Entry Criteria

There are no formal entry requirements but candidates will normally be either practising or aspiring first line managers with the opportunity to meet the assessment requirements.

An informal discussion with the Programme Leader is recommended to ensure that the qualification meets individual needs.

How Will I be Assessed


ILM Level 3 - Award in Leadership & Management (DAY) ILM Level 3 - Award in Leadership & Management (EVE) ILM Level 3 -& Certificate in Leadership & Management ILM Level 3 - Understanding Leadership ILM Level 3 - Understanding the Communication Process in the Workplace ILM Level 3 - Understanding, Organising and Delegating in the Workplace ILM Level 3 - Understand How To Establish an Effective Team ILM Level 3 - Understanding How To Motivate to Improve Performance&

Book Now Print View prospectus

Download Our Courses App

Want to find a course to study at Blackburn College? Download our Courses App and find the course that's perfect for you!

Live Chat Software by Click4Assistance UK