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ILM Understanding the Communication Process in the Workplace Level 3

Course Details
Course Code: EC113
Validated By: NONE
Start Date 07-Apr-16
Course Duration 6 hours
Course Delivery: PT
Course Type: Professional
Days: THU
Times: 09:00-16:00
UK Price £165

Who is the course for?

The aim of this unit is to develop a greater understanding of the importance of effective Communication in the Workplace. The ILM (Institute of Leadership & Management) recognises that all organisations are different; their qualifications are designed with the in-built flexibility to adapt to meet employers' diverse staff development needs.The unique unit-based qualifications structure gives employers the freedom to select from an array of optional units, to build programmes that deliver the specific skills and knowledge required from their colleagues.

How will the course be delivered?

As classroom based sessions alongside other members of the group.

What Will I Study

What will I study?

Topics included on the day will be:

  • The importance of effective communication at work and the effects of poor communication
  • The stages in communication: sender - encoding - transmission - decoding - receiver
  • Possible barriers to communication and methods to overcome them
  • Ways to ensure effective communication in the workplace
  • Different types of communication including oral, written, visual, and electronic and their relative advantages and disadvantages
  • Techniques of face-to-face and indirect communication, and when each is appropriate
  • How to use feedback to check effectiveness of communication
  • The five human senses, and how to use them effectively in the workplace
  • Active listening skills
  • Focused and wide angle observation for data gathering in the workplace
  • Perception and its effects on the interpretation of data
  • Significance of non-verbal communication and body language

Entry Requirements

There are no formal entry requirements but candidates will normally be either practising or aspiring first line managers with the opportunity to meet the assessment requirements. An informal discussion with the Programme Leader is recommended to ensure that the qualification meets individual needs.

How Will I be Assessed


  • ILM Level 3 - Award in Leadership & Management (EVE)
  • ILM Level 3 - Certificate in Leadership & Management
  • ILM Level 3 - Understanding Leadership
  • ILM Level 3 - Understand How To Establish an Effective Team
  • ILM Level 3 - Understanding How To Motivate to Improve Performance
  • ILM Level 3 - Understanding Conflict Management in the Workplace
  • ILM Level 3 - Understanding Innovation & Change in an Organisation
  • ILM Level 3 - Understanding Discipline in the Workplace
  • ILM Level 3 - Understand How to lead Effective Meetings

Following this, you may be interested in our ILM Level 5 Award, Certificate or Diploma in Leadership & Management

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