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ILM Unit - Understanding the Management Role to Improve Management Performance Level 5

Course Details
Course Code: EC223C
Validated By: NONE
Course Duration 2 weeks x 6 hours
Course Type: Professional
UK Price £395

This ILM Level 5 Unit is designed for middle managers, helping them to develop their skills and experience and prepare for senior management responsibilities.

What Will I Study

Benefits for individuals

  • Use core management techniques to drive better results
  • Develop your ability to lead, motivate and inspire
  • Provide strategic leadership as well as day-to-day management
  • Benchmark your managerial skills
  • Raise your profile in your organisation.


Benefits for employers

  • Encourage strategic thinking at this level of management, to foster business improvement
  • Engage middle managers with training and development – this qualification is designed to provide clear, measurable benefits to career-minded professionals
  • Customise this qualification to your development needs.



By undertaking this unit, students will better understand aspects of the following:


  1. Understand the specific responsibilities of middle managers in enabling an organisation to achieve its goals
  • The nature and purpose of organisations, including mission and value statements
  • Stakeholders and their objectives
  • Organisation charts, including hierarchical and matrix structures; indication of the range of operational functions
  • Levels of management and associated roles and responsibilities within organisation
  • Profile and job functions of middle managers
  • Formal and informal organisational relationships
  • The management task, including planning, organising, motivating and controlling
  • Range of management styles
  • Differences between management and leadership
  • The importance of organisational goals and objectives
  • Organisational objectives as specific and measurable steps towards achieving a larger goal
  • Aligning middle management responsibilities to organisational goals and objectives


  1. How communication and interpersonal skills affect managerial performance in the workplace
  • Human Behaviour
  • How cultural and individual differences, verbal (esp. questioning and active listening skills) and non-verbal communication interact to affect understanding, and their effect on communication in the workplace
  • Methods/procedures to overcome particular communication challenges
  • Communications climate and culture
  • Importance of feedback skills to facilitate communication and workplace relationships
  • Networking skills
  • Personal style and approach; image and presentation; non-verbal communication; social skills applicable to workplace
  • Respect for others; balance between trust and control
  • Attitudes to knowledge management and sharing of information
  • Personal management styles and their effects on situations and individuals


  1. Assess personal development opportunities to improve own managerial performance
  • Attitudes to knowledge management and sharing of information
  • Personal management styles and their effects on situations and individuals
  • Personal development planning
  • Using self-assessment, feedback, and 360° feedback to assess own knowledge, skills and behaviour
  • Formal and informal personal development methods, internal and external training and development, ‘traditional’ learning and e-learning

Entry Requirements

Candidates would normally have completed the ILM Level 3 Certificate in Leadership & Management and/or be employed in a managerial role.  An informal discussion with the Programme Leader is recommended to ensure that the qualification meets individual needs.

How Will I be Assessed

Written Management Report


This course forms part of the full Level 5 ILM Diploma in Leadership & Management.  For more information about this qualification, please see our website or contact us.

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