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ILM Award Unit – Understanding Conflict Management in the Workplace

Course Delivery: ,

Course Type:

Course Level :


Who is the course for?

This course is aimed at aspiring or current First Line Managers who wish to develop their knowledge and understanding of managing conflict and supporting individuals in the workplace.

The ILM (Institute of Leadership & Management) recognises that all organisations are different; their qualifications are designed with the in-built flexibility to adapt to meet employers’ diverse staff development needs.  The unique unit-based qualifications structure gives employers the freedom to select from an array of optional units, to build programmes that deliver the specific skills and knowledge required from their colleagues.

How will the course be delivered?

As classroom based sessions alongside other members of the group.

What Will I Study?

What will I study?

Course content will include:

  • Identify causes of conflict at work
  • Describe the stages in the development of conflict
  • Explain the effects of conflict on individual and team performance at work
  • Explain any recognised technique a manager could use to minimise and resolve conflict in the workplace
  • Describe how a manager could create harmony at work and engender a positive atmosphere in order to minimise the adverse effects of conflict

Entry Requirements

Course Entry Criteria

There are no formal entry requirements but candidates will normally be either practising or aspiring first line managers with the opportunity to meet the assessment requirements.  An informal discussion with the Programme Leader is recommended to ensure that the qualification meets individual needs.

The college operates a no refunds policy as detailed below. Cancellations and transfer requests are subject to the following conditions:

  • More than 4 weeks notice – no charge
  • 4 weeks notice – 30% of the cost
  • 2-3 weeks notice – 50% of the cost
  • 1-2 weeks notice – 75% of the cost
  • Less than 1 weeks notice – 100% of the cost

All cancellations must be made in writing and are subject to a £10 administration charge. The full fee’s policy is available on request.

Other Information

What will I get at the end of the course?

ILM Level 3 Award Unit – Understanding Conflict Management in the in the Workplace

What can I do next?

See our other ILM courses available on our website or contact us.

How much does it cost?

The course fee is only £100.00 per delegate
including trial membership of the ILM, valid for the duration of study up to the point of achievement.   (see for more details regarding the benefits of membership), Tuition, Registration, Assessment and Certification fees.

Course dates

Course Date(s):

Available for bespoke delivery, contact us for a quotation


Thursday 3rd April 2014
1.00pm – 4.00pm

Also available for bespoke delivery, contact us for a quotation 


Open course dates will be released soon, keep checking back or contact us to put your details on our waiting list.


Accreditation:                   Institute of Leadership & Management (ILM) Level 3
ILM Code:                           M3.14
Credits:                                 1
Assessment:                      Written piece of work to be submitted within 1 week



To find out more…

Email The Training People at Blackburn College or call us on 01254 292500.

Blackburn College is committed to ensuring that disabled people, including those with learning difficulties, are treated fairly. If you are a disabled person, please ensure that we know what you need so that we can make all reasonable adjustments to help you succeed.

Please note: Our courses are delivered on site at the main campus and/or off site at one of our dedicated Business Suites