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ILM Level 3 Award Unit – Understanding Conflict Management in the Workplace

Course Code: EC094

Validated by: ILM

UK Price: £100

Course Delivery: ,

Course Type:

Course Level :


Who is the course for?

This course is aimed at aspiring or current First Line Managers who wish to develop their knowledge and understanding of managing conflict and supporting individuals in the workplace.

The ILM (Institute of Leadership & Management) recognises that all organisations are different; their qualifications are designed with the in-built flexibility to adapt to meet employers’ diverse staff development needs.  The unique unit-based qualifications structure gives employers the freedom to select from an array of optional units, to build programmes that deliver the specific skills and knowledge required from their colleagues.

How will the course be delivered?

As classroom based sessions alongside other members of the group.

What Will I Study?

What will I study?

Course content will include:

  • Identify causes of conflict at work
  • Describe the stages in the development of conflict
  • Explain the effects of conflict on individual and team performance at work
  • Explain any recognised technique a manager could use to minimise and resolve conflict in the workplace
  • Describe how a manager could create harmony at work and engender a positive atmosphere in order to minimise the adverse effects of conflict

Entry Requirements

Course Entry Criteria

There are no formal entry requirements but candidates will normally be either practising or aspiring first line managers with the opportunity to meet the assessment requirements.  An informal discussion with the Programme Leader is recommended to ensure that the qualification meets individual needs.

Financial Support

There is no financial support for this course.  Payments can be made either online using a credit/debit card or by post via cash, card, cheque or we can invoice your Employer for the fees.  Request an application pack by telephoning on 01254 292500 or by emailing us at


Qualification Achieved

ILM Level 3 Award Unit – Understanding Conflict Management in the in the Workplace

Other Information

How much does it cost?

The course fee is only £100.00 per delegate
including trial membership of the ILM, valid for the duration of study up to the point of achievement.   (see for more details regarding the benefits of membership), Tuition, Registration, Assessment and Certification fees.

Course dates


Wednesday 10th December 2014
6.00pm – 9.00pm


Thursday 18th December 2014
9.30am – 12.30pm 


Also available for bespoke delivery, contact us for a quotation 



Accreditation:                   Institute of Leadership & Management (ILM) Level 3
ILM Code:                           M3.14
Credits:                                 1
Assessment:                      Written piece of work to be submitted within 1 week



To find out more…

Email The Training People at Blackburn College or call us on 01254 292500.

Blackburn College is committed to ensuring that disabled people, including those with learning difficulties, are treated fairly. If you are a disabled person, please ensure that we know what you need so that we can make all reasonable adjustments to help you succeed.

Please note: Our courses are delivered on site at the main campus and/or off site at one of our dedicated Business Suites