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ILM Level 3 Award Unit – Understanding the Communication Process in the Workplace

Course Delivery: ,

Course Type:

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Who is the course for?

The aim of this unit is to develop a greater understanding of the importance of effective Communication in the Workplace.

The ILM (Institute of Leadership & Management) recognises that all organisations are different; their qualifications are designed with the in-built flexibility to adapt to meet employers’ diverse staff development needs.  The unique unit-based qualifications structure gives employers the freedom to select from an array of optional units, to build programmes that deliver the specific skills and knowledge required from their colleagues. 

How will the course be delivered?

As classroom based sessions alongside other members of the group. 

What Will I Study?

What will I study?

Topics included on the day will be: 

  • The importance of effective communication at work and the effects of poor communication
  • The stages in communication: sender -encoding – transmission – decoding – receiver
  • Possible barriers to communication and methods to overcome them
  • Ways to ensure effective communication in the workplace
  • Different types of communication including oral, written, visual, and electronic and their relative advantages and disadvantages
  • Techniques of face-to-face and indirect communication, and when each is appropriate
  • How to use feedback to check effectiveness of communication
  • The five human senses, and how to use them effectively in the workplace
  • Active listening skills
  • Focused and wide angle observation for data gathering in the workplace
  • Perception and its effects on the interpretation of data
  • Significance of non-verbal communication and body language

Entry Requirements

Course Entry Requirements

There are no formal entry requirements but candidates will normally be either practising or aspiring first line managers with the opportunity to meet the assessment requirements.  An informal discussion with the Programme Leader is recommended to ensure that the qualification meets individual needs.

The college operates a no refunds policy as detailed below. Cancellations and transfer requests are subject to the following conditions: 

  • More than 4 weeks notice – no charge
  • 4 weeks notice – 30% of the cost
  • 2-3 weeks notice – 50% of the cost
  • 1-2 weeks notice – 75% of the cost
  • Less than 1 weeks notice – 100% of the cost

All cancellations must be made in writing and are subject to a £10 administration charge. The full fee’s policy is available on request. 

Other Information

What will I get at the end of the course?

ILM Level 3 Award Unit – Understanding the Communication Process in the Workplace   

What can I do next?

See our other ILM courses available on our website or contact us. 

How much does it cost?

The course fee is only £165.00 per delegate
including trial membership of the ILM, valid for the duration of study up to the point of achievement.   (see for more details regarding the benefits of membership), Tuition, Registration, Assessment and Certification fees. 

Course Dates

2 x Evenings:
6.00pm – 9.00pm
Wednesdays 4th & 11th June 2014 


9.30am – 4.00pm
Available for bespoke delivery, contact us for more information and a quotation


Accreditation:                   Institute of Leadership & Management (ILM) Level 3
ILM Code:                           M3.30
Credits:                                  1
Assessment:                      Written piece of work to be submitted within 1 week