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ILM Level 5 Unit – Understanding the Management Role to Improve Management Performance

Course Code: ec223c

Validated by: ILM

UK Price: £395

Course Delivery:

Course Type:

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This ILM Level 5 Unit is designed for middle managers, helping them to develop their skills and experience and prepare for senior management responsibilities.

The ILM (Institute of Leadership & Management) recognises that all organisations are different; their qualifications are designed with the in-built flexibility to adapt to meet employers’ diverse staff development needs. The unique unit-based qualifications structure gives employers the freedom to select from an array of optional units, to build programmes that deliver the specific skills and knowledge required from their colleagues.

Benefits for individuals

  • Use core management techniques to drive better results
  • Develop your ability to lead, motivate and inspire
  • Provide strategic leadership as well as day-to-day management
  • Benchmark your managerial skills
  • Raise your profile in your organisation.

Benefits for employers

  • Encourage strategic thinking at this level of management, to foster business improvement
  • Engage middle managers with training and development – this qualification is designed to provide clear, measurable benefits to career-minded professionals
  • Customise this qualification to your development needs.

This course forms part of the full Level 5 ILM Diploma in Leadership & Management. For more information about this qualification, please see our website or contact us.

What Will I Study?

By undertaking this unit, students will better understand the following:

1. Specific responsibilities of middle managers in enabling an organisation to achieve its goals

  • The nature and purpose of organisations, including mission and value statements
  • Stakeholders and their objectives
  • Organisation charts, including hierarchical and matrix structures; indication of the range of operational functions
  • Levels of management and associated roles and responsibilities within organisation
  • Profile and job functions of middle managers
  • Formal and informal organisational relationships
  • The management task, including planning, organising, motivating and controlling
  • Range of management styles
  • Differences between management and leadership
  • The importance of organisational goals and objectives
  • Organisational objectives as specific and measurable steps towards achieving a larger goal
  • Aligning middle management responsibilities to organisational goals and objectives

2. How communication and interpersonal skills affect managerial performance in the workplace

  • Human Behaviour
  • How cultural and individual differences, verbal (esp. questioning and active listening skills) and non-verbal communication interact to affect understanding, and their effect on communication in the workplace
  • Methods/procedures to overcome particular communication challenges
  • Communications climate and culture
  • Importance of feedback skills to facilitate communication and workplace relationships
  • Networking skills
  • Personal style and approach; image and presentation; non-verbal communication; social skills applicable to workplace
  • Respect for others; balance between trust and control
  • Attitudes to knowledge management and sharing of information
  • Personal management styles and their effects on situations and individuals

3. Assess personal development opportunities to improve own managerial performance

  • Attitudes to knowledge management and sharing of information
  • Personal management styles and their effects on situations and individuals
  • Personal development planning
  • Using self-assessment, feedback, and 360° feedback to assess own knowledge, skills and behaviour
  • Formal and informal personal development methods, internal and external training and development, ‘traditional’ learning and e-learning

How will the course be delivered?

Classroom based sessions alongside other members of the group.

Entry Requirements

Candidates would normally have completed the ILM Level 3 Certificate in Leadership & Management and/or be employed in a managerial role. An informal discussion with the Programme Leader is recommended to ensure that the qualification meets individual needs.

How will I be assessed

Written Management Report.

Financial Support

There is no financial support for this course. Request an application pack by telephoning on 01254 292500 or by emailing us at


See our other ILM courses available on our website here or contact us.

Qualification Achieved

ILM Level 5 Unit – Understanding the Management Role to Improve Management Performance.

Accreditation:  Institute of Leadership & Management (ILM) Level 5
ILM Code:  M4.01
Credits:  4

Other Information

How much does it cost?

The course fee is only £395.00 per delegate including 6 months trial studying membership of the ILM, Tuition, Registration, Assessment and Certification fees.


Course Dates


Mondays 17th & 24th November 2014, 1.00pm – 7.30pm 


Alternatively you may be interested in a bespoke tailored session - contact us for more information.