• Studied: Capita TV Licensing Sector Based Work Academy
The course was well laid out, with friendly and helpful tutors.

Tamoor was previously unemployed. He participated in the Capita TV Licensing Sector Based Work Academy, secured employment as a Customer Service Advisor and has now been promoted to the position of TVL Work Coach.

The Capita TV Licensing Sector Based Work Academy covers all aspects of customer service; from data protection to customer service experience along with support for the application process. This includes help with CVs and cover letters, telephone interviews, role plays and face-to-face interviews.

“I was unemployed for a few months when I came across the Capita SBWA. I felt it could be a potential avenue for me to get back into work so I asked my job centre work coach to put me forward.”

“The course was well laid out, with friendly and helpful tutors. I hadn’t had any interviews in a while and was out of practice so the course helped me to build my confidence meaning I was better prepared. With my newfound confidence I secured employment.”

“Recently a coaching position came up within the company and I took the chance to progress, and out of 50 applicants for 10 roles I was successful in my promotion to TVL Work Coach. I now feel my next chapter has begun.”