B-566 IT Procom Apprentice at Booths based in Preston

Information
Job type Apprenticeship
Contract Type Apprenticeship
Positions Available 1
Salary Under 19 - £5.50, 19-20 - £5.90, 21-24 - £7.38, 25+ - £7.83
Reference Code B-566
Hours Per Week Shifts between 7am and 6pm. Monday to Sunday working hours. On call work from home.
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Job Description

To provide support to internal and external customers of Booths IT Support team, and to assist in the organization, delivery and continuous improvement of processes, whilst completing the IT, Software, Web & Telecoms Professionals Level 3.

Duties will include;

To analyse and resolve internal customers’ IT problems.

To ensure activity undertaken ultimately contributes to internal and external customer satisfaction.

To be responsible for routine IT administration tasks and ensure that they are carried out accurately, professionally and within time limits to ensure the smooth running of the department.

To manage, enhance and develop Booths' relationship with outsourcing partners in order to achieve strategic objectives and maintain a working relationship based on respect.

To undertake any training and development required to maintain effectiveness in the role.

To achieve and maintain professional standards across all aspects of the role in respect of work undertaken, timescales adhered to and dealings with staff at all levels of the business in a manner appropriate to their business needs.

To be aware of the importance of Health & Safety issues and to endeavor to work safely at all times.

To ensure all support calls are handled in a timely and professional manner with the user being updated at regular intervals and advised before a call is closed.

To have detailed knowledge of the business and the systems that support the business.

To escalate support calls internally and externally as appropriate. To work with outsourcing partners and other members of the IT team to solve faults quickly and effectively.

To undertake shift work, weekends and some Bank Holidays to support internal and external customers.

To ensure procedures comply with legislative obligations.

To undertake any other duties as reasonably directed by management.

Person Specification

Desirable Skills

Attention to detail

Organisation and time management

Numeracy

Communication

IT Literate

Logical Mindset

Personal Qualities

Positive attitude

Motivated

Ability to work under pressure and to tight deadlines

Reliability and honest

A self starter

Desired qualifications

5 GCSE's including Maths and English

Things to Consider

Shifts between 7am and 6pm.

Monday to Sunday working hours.

On call work from home.

 

WAGE:

Under 19: Hourly Rate: £5.50

19-20 - £5.90

21-24 - £7.38

25+ - £7.83

 

Please note that the closing date for this vacancy is at the employers’ discretion and is subject to change. If this vacancy has been filled we will endeavour to support you in finding alternative vacancies.

Future Prospects

Various opportunities within IT or the wider company

 

Other Information

Apprenticeship or Advanced Apprenticeship

Apprenticeship

Proposed Duration

24 months

Training to be Provided

IT, Software, Web & Telecoms Professionals Level 3 includes:

NVQ

Technical Certificate  

Functional Skills in English, Maths and ICT L2 (if needed)

Contact

Apprenticeship Team

01254 292500

Apprenticeships@blackburn.ac.uk

Company Website

www.booths.co.uk

 

How To Apply
Apply for this vacancy now!