B-569 IT Apprentice at Millbrook based in Leyland, Preston
- Job Description
About the Company
Millbrook provides vehicle test and validation services and systems to customers in the automotive, transport, tyre, petrochemical and defence industries. It is independent and impartial in everything it does.
It has a range of test facilities for full vehicles, tyres and components. These include varied outdoor and indoor test tracks in the UK and Northern Finland, engine dynamometers, environmental chambers, e-motor and e-axle test cells, portable emissions measurement systems (PEMS), structural test laboratories, crash laboratories including a state-of-the-art ServoSled, interior systems laboratories, battery test facilities and advanced emissions chassis dynamometers.
Millbrook designs, builds, installs, and services dynamometer test systems and an associated data acquisition and control system.
Millbrook’s employees are passionate about safety, customer service and technical excellence, making them ideal partners at any stage in the development and launch of the vehicles of tomorrow.
It is part of the Test and Measurement business segment of Spectris plc.
Reporting to the IT Manager
To provide support to the IT Manager in troubleshooting and rectifying IT hardware and software issues across the business.
Roles and Responsibilities
Receive and log calls to IT help desk
Manage faults and requests providing proactive and timely communication
Own and be fully accountable for incidents, faults and service requests through to final resolution and satisfactory conclusion
Provide telephone support where appropriate to resolve user issues
Provide physical support to install and relocate IT and communications hardware as required
Document and coordinate user acceptance testing/training plans
Provide support to the IT Manager as required
Act in accordance with the behaviours for Millbrook staff at all times
Flexibility to work outside of office hours when required
Willing to undergo a Criminal Records Bureau check
- Person Specification
Good organisation & communication skills
Ability to take ownership of tasks and work on own initiative
Ability to demonstrate a systematic approach to problem solving
Ability to manage customer expectations in particular conflicting and changing priorities
Effective time management skills and ability to work under pressure
Working knowledge of Microsoft Office packages
A natural interest in Information Technology
Keen and willing to learn
Helpful and personable
High attention to detail
Punctual & reliable
Work experience in a relevant arena would be an advantage
Basic IT hardware understanding would be an advantage
Minimum of 5 GCSEs including Maths, English and Science
A-level or equivalent in IT related area would be an advantage
Working towards or willing to work towards NVQ Level 3 in a relevant IT discipline
Things to Consider
Flexibility required as some system updates are carried out at weekend and in the evenings but the exception rather than the rule.
Please note that the closing date for this vacancy is at the employers’ discretion and is subject to change. If this vacancy has been filled we will endeavour to support you in finding alternative vacancies.
Various opportunities within IT or the wider company
- Other Information
Apprenticeship or Advanced Apprenticeship
Training to be Provided
IT, Software, Web & Telecoms Professionals Level 3 includes:
Functional Skills in English, Maths and ICT L2 (if needed)
- How To Apply
- Apply for this vacancy now!