B-601 Customer Service Apprentice at Designer Sofas 4 U Ltd based in Blackburn

Information
Job type Apprenticeship
Contract Type Apprenticeship
Positions Available 1
Salary £3.70 per hour
Reference Code B-601
Hours Per Week 37.5 hours between Monday and Friday, 9am - 5pm
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Job Description

The Course

KNOWLEDGE:

  • Knowing your customers

  • Understanding the organisation

  • Meeting regulations and legislation

  • Systems and resources

  • Your role and responsibility

  • Customer experience

  • Product and service knowledge

SKILLS: Interpersonal, communication, influencing, personal organisation and dealing with customer conflict and challenge.

BEHAVIORS: Developing self, being open to feedback, team-working, equality, presentation and “right first time”.

The apprentice will be expected to:

  • Answer inbound calls
  • Send fabric and leather samples
  • Deal with external suppliers
  • Arrange deliveries with customers

Person Specification

Desirable Skills

  • Ability to work as part of a team
  • Excellent interpersonal skills
  • Excellent communication skills
  • Clear and concise written skills
  • Ability to prioritise tasks
  • Excellent organisational skills
  • Good problem-solving skills

Personal Qualities

  • Willingness to be trained and developed
  • Ability to use own initiative
  • Flexible approach to work
  • Well presented, polite and well spoken
  • Punctual
  • Trustworthy
  • Hardworking
  • Honest
  • Adaptable

Desired Qualifications

English and Maths or equivalent GCSE grade A-C/9-4

Things to consider

Please note that the closing date for this vacancy is at the employers’ discretion and is subject to change. If this vacancy has been filled we will endeavour to support you in finding alternative vacancies.

You will be required to work 1 in 4 Saturdays (for 4 hours).

 

Other Information

Apprenticeship or Advanced Apprenticeship

Apprenticeship

Proposed Duration

12-18 months

Training to be Provided

Apprenticeship Level 2 in Customer Service, Functional Skills Level 1/2 in English, Maths and ICT if required

Contact:

Apprenticeship Team

01254 292500

Apprenticeships@blackburn.ac.uk

Website:

https://www.designersofas4u.co.uk/ 

 

How To Apply
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