B-602 Customer Service Executive Apprentice at Northern Industrial Electronics Limited based in Blackburn

Job type Apprenticeship
Contract Type Apprenticeship
Positions Available 1
Salary £3.70 per hour
Reference Code B-602
Hours Per Week Shifts to be confirmed by employer
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Job Description

Brief Overview

The role involves Customer Service and Account Management for a global electronics repair company. The apprentice will be assisting with company queries and Business to Business sales.

Your duties will include:

Professionally handling incoming internet and telephone enquiries

Advising customers on turnaround times, repairs costs, technical information (supported by our engineers) and other general enquiries

Producing sales quotes for clients and following up these quotes

Processing client orders on the internal system, managing the full order cycle and dealing with any queries that arise

Building relationships with existing customers and maximizing revenue from these customers over the telephone

Dealing with medium and large multinational blue chip manufacturing and service organisations

Person Specification

Desirable Skills

  • Ability to work in a team
  • Ability to cross-sell and up-sell products

Personal Qualities

  • Willingness to learn
  • Reliable
  • Able to fit in well to a team

Desired Qualifications

GCSE A-C English, Maths and Science

Future Prospects

  • Possibility of full-time employment once apprenticeship is complete
  • Ability to grow and progress career and continue studies of desired

Things to consider

Please note that the closing date for this vacancy is at the employers’ discretion and is subject to change. If this vacancy has been filled we will endeavour to support you in finding alternative vacancies.


Other Information

Apprenticeship or Advanced Apprenticeship


Proposed Duration

12-18 months

Training to be Provided

Apprenticeship Level 2 in Customer Service, Functional Skills Level 1/2 in English, Maths and ICT if required


Apprenticeship Team

01254 292500





How To Apply
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