CH-192 Apprentice Independent Advocate/Advocacy Co-Ordinator at Advocacy Focus based in Accrington

Job type Apprenticeship
Contract Type Apprenticeship
Positions Available 1
Salary £3.70 per hour
Reference Code CH-192
Hours Per Week 37 hours per week Monday to Friday, shifts tbc
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Job Description

Brief Overview

Advocacy Casework Support and Statutory Advocacy to local residents across Lancashire. dealing with incoming referral process, speaking and responding to people by telephone and email and all associated administration.

Our Mission

Advocacy Focus seeks to encourage and facilitate the empowerment of individuals by the provision of high quality advocacy services.                      

Job Description

Main duties and responsibilities

  • To study and shadow trained Advocates to understand all aspects of Independent Advocacy support as defined under the Mental Health Act (2007), Mental Capacity Act (2005), Care Act (2014), and Advocacy Standards to individuals in community, residential and hospital settings
  • To study and shadow trained Advocates to understand all aspects of managing a client caseload and ensure accurate case management and record keeping
  • To study and understand all aspects of providing information, support or signpost clients, to inform or empower individuals on any issues regarding their health and care.  This includes mental health treatment under the amended 2007 Mental Health Act, Deprivation of Liberty Safeguards under the Mental Capacity Act and support with safeguarding under the Care Act (2014)
  • To study and learn how to advocate for individuals within a variety of meetings relating to their care and treatment, to include ward rounds, case conferences, Care Programme Approach (CPA) meetings, mental health assessments, best interests meetings and safeguarding meetings
  • To study and learn up-to-date knowledge of relevant mental capacity, mental health and community care policy, legislation, case law, and good practice
  • To study and retain the appropriate legislation, as well as agreed case-working standards and monitoring requirements
  • Provide efficient service using correct procedures and documentation
  • Ensuring referrals are allocated upon receipt, using correct procedures
  • DoLs referrals, ensuring information provided to IA is detailed including challenges
  • Having the ability to prioritise cases prior to handling to teams/Managers
  • Processing own caseload to follow up DM’s and DoLs
  • Prioritising Young Persons Return to Placement deadline for referrals, acting within timelines
  • To learn how to provide support to all areas within the business
  • Providing reception facilities for the organisation including answering the phone, dealing with enquiries and ensuring messages/referrals are dealt with appropriately
  • Acting as the first point of contact for Advocates, Managers and SMT through to Service Users
  • Actively seek ways to promote Advocacy Focus during Liaisons and Spot Purchase
  • Liaising with Service users utilising various methods
  • To work as a member of the team, attend bi-monthly team meetings, peer group meetings, and contribute towards service planning and developments for advocacy and the wider organisation
  • To undertake duties in line with safeguarding and data protection principles
  • To attend regular supervision/appraisal sessions with the Advocacy Manager
  • To be available to work occasionally in the evening and weekends as required
  • To work within Advocacy Focus’s policies and procedures
  • To be responsible for identifying areas for personal development
  • To undertake any other duties as commensurate with the grading of the post

Person Specification


  • A desire to work in Health and Social Care
  • Excellent telephone manner and customer service skills
  • An aptitude for dealing with service users and enquiries from professionals
  • Ability to input and maintain electronic data/files with high levels of accuracy
  • An ability to prioritise and work under pressure
  • Confident in using Microsoft Office including Word, Excel, Outlook and Access
  • Excellent standard of written and verbal English
  • Excellent communication and interpersonal skills
  • A flexible and adaptable approach
  • Ability to work on own initiative and as part of a team
  • An enthusiastic approach to learning and an ability to develop knowledge, skills and apply these to the role
  • An willingness to learn and understand the complexities of mental health
  • Resilient but caring attitude towards service users
  • Ability  and empathy required in dealing with distressed clients with complex needs
  • Ability to learn how and subsequently deal with complex professional enquiries
  • A recognised qualification in computer and admin skills


Personal Qualities

  • Ability and willingness to learn to listen to and engage with people from diverse backgrounds, both face to face and over the telephone
  • Ability to display empathy in a range of situations.
  • A high standard of written and verbal skills
  • Excellent organisational skills with the ability to manage a complex workload and to prioritise effectively
  • Ability to utilise supervision and peer support
  • Commitment to equal opportunities
  • Willingness to undertake training
  • A positive approach to learning and development
  • A positive approach to change.
  • Knowledge of local area and local service provision



  • Some experience with Mircosoft packages
  • GCSE Grade A*-C in maths and English Language or equivalents
  • Health and Social Level 1 / GCSE or equivalents



Please note that the closing date for this vacancy is at the employers’ discretion and is subject to change. If this vacancy has been filled we will endeavour to support you in finding alternative vacancies.


Other Information

Apprenticeship or Advanced Apprenticeship


Proposed Duration

18 months

Training to be Provided

Level 2 Adult Care Worker qualification

Functional Skills in Maths and English if required

Future Prospects

Possible full time employment


Apprenticeship Team

01254 292849

How To Apply
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