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Ref. 048 - Level 2 Customer Service Apprentice at Lanzet based in Blackburn

Information
Job type Apprenticeship
Contract Type Intermediate Apprenticeship
Positions Available 1
Salary £4.30 per hour
Reference Code Ref. 048
Hours Per Week Monday to Friday 9-5pm
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Job Description

Working alongside our established team, we are looking for someone who possesses excellent interpersonal skills combined with a friendly, “can-do” attitude and an eagerness to learn.

Working as an integral part of our customer service team, your role will include;

  • Taking incoming calls confidently and fluently
  • Calling customers with updates
  • Communicating fluently with a range of colleagues
  • Sending professional emails out to customers
  • Receiving email enquiries and responding accordingly
  • Using a computer system to track the progress of orders
  • Organising and updating Google sheets
  • Processing small remedial items to be sent out by courier
  • Assisting in organisational tasks in the office
  • Completing reports for a number of customers

The role will interact with staff throughout the business as well as customer and supplier staff.

The role will suit an individual with good numeracy and literacy skills who is happy to work in a very busy office environment. They will need to be diligent and conscientious and happy to speak with different people face to face and on the phone.

On the job training will be given and assistance in obtaining formal qualifications.

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Person Specification

Desired Skills

Excellent communication skills

Be enthusiastic and dependable

PC literate

Things to Consider

Please note that the closing date for this vacancy is at the employers’ discretion and is subject to change. If this vacancy has been filled, we will endeavour to support you in finding alternative vacancies. 

Personal Qualities

Happy dealing with a variety of people

A conscientious worker

Desired Qualifications

English and Maths are preferred at A-C/9-4

Other Information

Apprenticeship or Advanced Apprenticeship

Intermediate Apprenticeship

Proposed Duration

Level 2 – 15 months

Training to be Provided

Level 2 Customer Service

Functional Skills maths, English and ICT (if required)

Future Prospects

Opportunity for progression / promotion  

Contact

Apprenticeship Team

01254 292500

Apprenticeships@blackburn.ac.uk

Website

https://www.lanzet.co.uk/

 

How To Apply
Apply for this vacancy now!