Ref. 101 - Business Apprentice at Ewood Medical Centre based in Blackburn

Job type Apprenticeship
Contract Type Apprenticeship
Positions Available 1
Salary £5.00 per hour
Reference Code Ref. 101
Hours Per Week Monday, Tuesday and Friday initially (24 hours) From March 2019 an increase to 35 hours a week
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Job Description

Company Bio

Ewood Medical Centre and Larkhill Surgery is based on Bolton Road in Blackburn. We are very proud of the service we provide and hope we are able to fully support the health needs of all patients. We are committed to providing a high standard of care and we are keen to develop our services which will benefit our patients.

Brief Overview

To provide a high quality, professional reception and administrative service to patients, doctors, staff, colleagues, health service professionals and others. To act as the first point of contact for patients contacting the Practice and to portray the Practice in the highest possible professional basis. To ensure that enquiries from patients are efficiently and courteously handled to the mutual satisfaction of the partners and patients.

Job Description

Duties will include;

Answering the telephone and providing a front of house reception service
Greeting patients and directing them appropriately
Booking appointments, retrieving clinical records 
Dealing with requests for repeat prescriptions and dealing with mail
Filing and maintaining internal documents 
Dealing with confidential patient records 
Maintain the practice's computer and paper-based medical records as well as communicating with hospitals and other healthcare providers
General administrative duties such as filing and faxing and other duties relevant to the role as and when required
Deal with general enquiries and minor complaints 
Any other duties as requested by the Practice Manager 

Person Specification

Desirable Skills

Excellent communication skills 

Good IT skills

Ability to prioritise workload

Adaptable and willing to embrace change 

Maintaining patient and data confidentiality

Personal Qualities


Warm and friendly

Methodical and ability to work to a structure

Good values

Willing to commit to the amount of study included in the qualification 

Desired Qualifications

Maths and English GCSE A-C / 4-9 would be preferred or equivalent qualifications

Things to consider

This role will start with immediate effect - the apprentice will initially complete 24 hours per week at £5 an hour, in March 2019 the hours will increase to 35 hours per week. The apprentice will be signed up onto the course in March 2019.

Please note that the closing date for this vacancy is at the employers’ discretion and is subject to change. If this vacancy has been filled we will endeavour to support you in finding alternative vacancies.

Future Prospects

Possibility of full-time employment once apprenticeship is complete

Other Information

Apprenticeship or Advanced Apprenticeship


Proposed Duration

18-24 months

Training to be Provided

Apprenticeship Level 2 Business Administration, Functional Skills Level 1 in English, Maths and ICT (if required)


Apprenticeship Team

01254 292500


How To Apply
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