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Ref. 158 - Level 3 Business Administration Apprentice at Granby Marketing based in Blackburn

Information
Job type Apprenticeship
Contract Type Advanced Apprenticeship
Positions Available 1
Salary £4.30 per hour
Reference Code Ref. 158
Hours Per Week Monday - Friday 9:00am - 5:00pm
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Job Description

Brief overview;

To work within our customer service team providing administration support to the team and wider business and a great customer journey for our clients. To meet or exceed all customer communication needs across a range of projects within the Communications Centre.

Duties will include;

  • Communicate effectively with customers and colleagues via inbound and outbound telephone, e-mail and other software systems.
  • Effectively identify and resolve all customer queries within defined SLA’s.
  • Deliver all work activity within timescales to SLA.
  • Refer issues to the Team Leader through escalation procedures.
  • Build excellent relationships and understand the specific client requirements.
  • Effectively work with software systems and applications.
  • Ensure efficient administration process for all projects.
  • Prioritise daily workload and communicate any issues to Team leaders.
  • Work closely with other team members to deliver an effective service.
  • Contribute to team meetings and seek ways to improve the business.
  • Carry out additional tasks as required by the customer and business
  • Provide cover for reception duties (meet and greet visitors)
  • Take messages via telephone for staff and managers
  • Provide a high-quality administrative support service as required.
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Person Specification

Desired Skills

Working knowledge and understanding of relevant computer systems and applications

IT literate

Good organisational skills

Attention for detail

Accuracy

Problem solving skills

Things to Consider

Please note that the closing date for this vacancy is at the employers’ discretion and is subject to change. If this vacancy has been filled, we will endeavour to support you in finding alternative vacancies. 

Personal Qualities

Willingness to learn

Good punctuality

Good communication skills

Friendly

Reliable

Desired Qualifications

5 A*-C / 9-4 GCSE’s including maths and English 

Business Administration level 2 NVQ, or work experience in an office environment

Other Information

Apprenticeship or Advanced Apprenticeship

Advanced Apprenticeship

Proposed Duration

Level 3 – 18 months

Training to be Provided

Level 3 Business Administration

Future Prospects

Potential progression within the business/qualification

Contact

Apprenticeship Team

01254 292500

Apprenticeships@blackburn.ac.uk

Website

http://www.granbymarketing.com

How To Apply
Apply for this vacancy now!