E-Learning - Customer excellence for frontline staff

Course Information

  • Course Code: CBEL012
  • Duration: 1 day
  • Price: £60.00

Start Dates


This course has been produced in partnership with Liquid Voice and is designed for those involved in improving customer service and implementing best practice across the business.

What will I study?

The course will guide you through the various skills and techniques required to open a call professionally, manage the effective communication of a call and how to successfully handle objective callers.

How will I be assessed?

To assist with your learning there will be scenario based question and answer sessions, designed to put the knowledge gained into practice.

For more information

For more information about this course, contact our specialist team on 01254 29 25 00 or email business@blackburn.ac.uk