- Course Code: CBEL012
- Duration: 1 day
- Price: £60.00
This course has been produced in partnership with Liquid Voice and is designed for those involved in improving customer service and implementing best practice across the business.
- What will I study?
The course will guide you through the various skills and techniques required to open a call professionally, manage the effective communication of a call and how to successfully handle objective callers.
- How will I be assessed?
To assist with your learning there will be scenario based question and answer sessions, designed to put the knowledge gained into practice.
- For more information