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ILM Level 5 - Managing Stress and Conflict in the Organisation

Course Information

  • Course Code: EC223B
  • Duration: 6 hours
  • Price: £245.00
  • Times: 13:00-19:30
  • Delivery Type: PT

Start Dates

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This ILM Level 5 is designed for middle managers, helping them to develop their skills and experience and prepare for senior management responsibilities.

What will I study?

Benefits for individuals

  • Use core management techniques to drive better results
  • Develop your ability to lead, motivate and inspire
  • Provide strategic leadership as well as day-to-day management
  • Benchmark your managerial skills
  • Raise your profile in your organisation.


Benefits for employers

  • Encourage strategic thinking at this level of management, to foster business improvement
  • Engage middle managers with training and development – this qualification is designed to provide clear, measurable benefits to career-minded professionals
  • Customise this qualification to your development needs.



By undertaking this unit, students will better understand aspects of the following:


  1. Understand the effectiveness of own organisation in dealing with workplace stress and conflict
  • Management responsibilities in relation to work-related stress
  • Methods to manage stress at own place of work
  • Workplace risk assessments
  • Sources of support and techniques to counsel staff
  • Audit and review procedures for managing stress
  • Possible indicators of stress in the workplace such as staff turnover
  • Organisational policies and procedures on bullying and harassment
  • Health and safety legislation in the workplace


  1. Improve the management of workplace stress and conflict in own area of responsibility
  • Identifying and dealing with workplace stress and conflict
  • Causes of conflict and interpersonal friction (including bullying and harassment) and ways to resolve them
  • Grievance and discipline procedures, including supporting records
  • Organisational employment policies such as time-keeping, absenteeism, conduct, level of performance, attitude and behaviour, gross misconduct
  • Awareness of legal aspects of disciplinary processes
  • Causes, symptoms and impacts of stress and the implications/effects of stress for individuals and organisations
  • Stress awareness training
  • Causes and effects of stress and implications for workplace and non-work activities and relationships
  • Symptoms of stress in self and recognition of stressful situations
  • Setting objectives and determining priorities to balance personal and organisational needs
  • Sources of support, and when to seek professional advice/counselling
  • Active planning for stress management
  • Stress awareness campaigns
  • Symptoms of stress in self and recognition of stressful situations
  • Setting objectives and determining priorities to balance personal and organisational needs
  • Time management techniques
Entry Requirements

Candidates would normally have completed the ILM Level 3 Certificate in Leadership & Management and/or be employed in a managerial role.  An informal discussion with the Programme Leader is recommended to ensure that the qualification meets individual needs.

How will I be assessed?

Written management report

What can I do next?

This course forms part of the full Level 5 ILM Diploma in Leadership & Management.  For more information about this qualification, please see our website or contact us.

For more information

For more information about this course, contact our specialist team on 01254 29 25 00 or email

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