ILM Level 5 - Managing Stress and Conflict in the Organisation
Course Information
- Course Code: EC223B
- Duration: 6 hours
- Price: £245.00
- Times: 13:00-19:30
- Validated by: NONE
- Delivery Type: PT
Start Dates
- Overview
This ILM Level 5 is designed for middle managers, helping them to develop their skills and experience and prepare for senior management responsibilities.
- What will I study?
Benefits for individuals
- Use core management techniques to drive better results
- Develop your ability to lead, motivate and inspire
- Provide strategic leadership as well as day-to-day management
- Benchmark your managerial skills
- Raise your profile in your organisation.
Benefits for employers
- Encourage strategic thinking at this level of management, to foster business improvement
- Engage middle managers with training and development – this qualification is designed to provide clear, measurable benefits to career-minded professionals
- Customise this qualification to your development needs.
By undertaking this unit, students will better understand aspects of the following:
- Understand the effectiveness of own organisation in dealing with workplace stress and conflict
- Management responsibilities in relation to work-related stress
- Methods to manage stress at own place of work
- Workplace risk assessments
- Sources of support and techniques to counsel staff
- Audit and review procedures for managing stress
- Possible indicators of stress in the workplace such as staff turnover
- Organisational policies and procedures on bullying and harassment
- Health and safety legislation in the workplace
- Improve the management of workplace stress and conflict in own area of responsibility
- Identifying and dealing with workplace stress and conflict
- Causes of conflict and interpersonal friction (including bullying and harassment) and ways to resolve them
- Grievance and discipline procedures, including supporting records
- Organisational employment policies such as time-keeping, absenteeism, conduct, level of performance, attitude and behaviour, gross misconduct
- Awareness of legal aspects of disciplinary processes
- Causes, symptoms and impacts of stress and the implications/effects of stress for individuals and organisations
- Stress awareness training
- Causes and effects of stress and implications for workplace and non-work activities and relationships
- Symptoms of stress in self and recognition of stressful situations
- Setting objectives and determining priorities to balance personal and organisational needs
- Sources of support, and when to seek professional advice/counselling
- Active planning for stress management
- Stress awareness campaigns
- Symptoms of stress in self and recognition of stressful situations
- Setting objectives and determining priorities to balance personal and organisational needs
- Time management techniques
- Entry Requirements
Candidates would normally have completed the ILM Level 3 Certificate in Leadership & Management and/or be employed in a managerial role. An informal discussion with the Programme Leader is recommended to ensure that the qualification meets individual needs.
- How will I be assessed?
Written management report
- What can I do next?
This course forms part of the full Level 5 ILM Diploma in Leadership & Management. For more information about this qualification, please see our website or contact us.
- For more information
For more information about this course, contact our specialist team on 01254 29 25 00 or email business@blackburn.ac.uk