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ILM Level 5 - Understand the Management Role to Improve Performance

Course Information

  • Course Code: EC223C
  • Duration: 2 weeks x 6 hours
  • Price: £415.00
  • Times: 13:00-19:30
  • Delivery Type: PT

Start Dates

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This ILM Level 5 Unit is designed for middle managers, helping them to develop their skills and experience and prepare for senior management responsibilities.

What will I study?

Benefits for individuals

  • Use core management techniques to drive better results
  • Develop your ability to lead, motivate and inspire
  • Provide strategic leadership as well as day-to-day management
  • Benchmark your managerial skills
  • Raise your profile in your organisation.


Benefits for employers

  • Encourage strategic thinking at this level of management, to foster business improvement
  • Engage middle managers with training and development – this qualification is designed to provide clear, measurable benefits to career-minded professionals
  • Customise this qualification to your development needs.



By undertaking this unit, students will better understand aspects of the following:


  1. Understand the specific responsibilities of middle managers in enabling an organisation to achieve its goals
  • The nature and purpose of organisations, including mission and value statements
  • Stakeholders and their objectives
  • Organisation charts, including hierarchical and matrix structures; indication of the range of operational functions
  • Levels of management and associated roles and responsibilities within organisation
  • Profile and job functions of middle managers
  • Formal and informal organisational relationships
  • The management task, including planning, organising, motivating and controlling
  • Range of management styles
  • Differences between management and leadership
  • The importance of organisational goals and objectives
  • Organisational objectives as specific and measurable steps towards achieving a larger goal
  • Aligning middle management responsibilities to organisational goals and objectives


  1. How communication and interpersonal skills affect managerial performance in the workplace
  • Human Behaviour
  • How cultural and individual differences, verbal (esp. questioning and active listening skills) and non-verbal communication interact to affect understanding, and their effect on communication in the workplace
  • Methods/procedures to overcome particular communication challenges
  • Communications climate and culture
  • Importance of feedback skills to facilitate communication and workplace relationships
  • Networking skills
  • Personal style and approach; image and presentation; non-verbal communication; social skills applicable to workplace
  • Respect for others; balance between trust and control
  • Attitudes to knowledge management and sharing of information
  • Personal management styles and their effects on situations and individuals


  1. Assess personal development opportunities to improve own managerial performance
  • Attitudes to knowledge management and sharing of information
  • Personal management styles and their effects on situations and individuals
  • Personal development planning
  • Using self-assessment, feedback, and 360° feedback to assess own knowledge, skills and behaviour
  • Formal and informal personal development methods, internal and external training and development, ‘traditional’ learning and e-learning
Entry Requirements

Candidates would normally have completed the ILM Level 3 (or Level 4) Certificate in Leadership & Management and/or be employed in a managerial role.  An informal discussion with the Programme Leader is recommended to ensure that the qualification meets individual needs.

How will I be assessed?

Written Management Report

What can I do next?

This course forms part of the full Level 5 ILM Diploma in Leadership & Management.  For more information about this qualification, please see our website or contact us.

For more information

For more information about this course, contact our specialist team on 01254 29 25 00 or email

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