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ILM Level 5 - Managing Improvement

Course Information

  • Course Code: EC223F
  • Duration: 6 hours
  • Price: £245.00
  • Times: 13:00-19:30
  • Delivery Type: PT

Start Dates

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This ILM Level 5 Unit is designed for middle managers, helping them to develop their skills and experience and prepare for senior management responsibilities.

What will I study?

Benefits for individuals

  • Use core management techniques to drive better results
  • Develop your ability to lead, motivate and inspire
  • Provide strategic leadership as well as day-to-day management
  • Benchmark your managerial skills
  • Raise your profile in your organisation.


Benefits for employers

  • Encourage strategic thinking at this level of management, to foster business improvement
  • Engage middle managers with training and development – this qualification is designed to provide clear, measurable benefits to career-minded professionals
  • Customise this qualification to your development needs.



By undertaking this unit, students will better understand the following:


  1. Understand the effectiveness of the organisation and own ability to manage and improve quality to meet customer requirements
  • Quality and customers; quality assurance, quality control and quality auditing
  • Quality systems such as BSI, ISO and IiP (benefits and accreditation)
  • Total Quality Management
  • Tools for maintaining quality, such as records and, where relevant to organisation, the use of statistics
  • Conformance and development and practical steps to improve quality
  • The costs of quality (positive and negative aspects)
  • Concept of internal and external customers and their importance as the focus of the organisation’s activities
  • Methods of identifying potential customers
  • Methods of identifying customer requirements and monitoring customer satisfaction
  • Benchmarking service standards
  • Techniques of work and improvement planning to meet customer requirements, such as specifications and service standards, scheduling, and logistics


  1. Plan and implement projects to meet, and if possible exceed, customer requirements
  • Scoping an improvement plan to identify and prioritise areas for improvement, define success criteria and set targets for improvement to meet customer requirements

Developing and implementing an improvement plan

Entry Requirements

Candidates would normally have completed the ILM Level 3 Certificate in Leadership & Management and/or be employed in a managerial role.  An informal discussion with the Programme Leader is recommended to ensure that the qualification meets individual needs.

How will I be assessed?

Written Management Report

What can I do next?

This course forms part of the full Level 5 ILM Diploma in Leadership & Management.  For more information about this qualification, please see our website or contact us.

For more information

For more information about this course, contact our specialist team on 01254 29 25 00 or email

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