KNOWLEDGE:

• Knowing your customers
• Understanding the organisation
• Meeting regulations and legislation
• Systems and resources
• Your role and responsibility
• Customer experience
• Product and service knowledge

SKILLS: Interpersonal, communication, influencing, personal organisation and dealing with customer conflict and challenge.

BEHAVIORS: Developing self, being open to feedback, team-working, equality, presentation and “right first time”.

Customer Service Practitioner Level 2 and English and Maths Functional Skills Level 1 and 2

Entry requirements; Apprentices will be required to have or achieve level 1 English and Maths and to have taken level 2 English and Maths tests prior to completion of their Apprenticeship.

On-programme: Assessor workplace visits and assessments, day-release and completion of tasks.

Qualification Attached: NO                       

End Point Assessment:  Apprentice Showcase, Professional Discussion and Practical Observation.  

This is externally set and marked by an independent body within an independent assessment structure.