Customer Service Practitioner Level 2

Course Information

  • Course Code: BB271SD
  • Duration: 1 year



  • Knowing your customers
  • Understanding the organisation
  • Meeting regulations and legislation
  • Systems and resources
  • Your role and responsibility
  • Customer experience
  • Product and service knowledge

SKILLS: Interpersonal, communication, influencing, personal organisation and dealing with customer conflict and challenge.

BEHAVIORS: Developing self, being open to feedback, team-working, equality, presentation and “right first time”.

What will I study?

Customer Service Practitioner Level 2 and English and Maths Functional Skills Level 1 and 2

Entry Requirements

Entry requirements; Apprentices will be required to have or achieve level 1 English and Maths and to have taken level 2 English and Maths tests prior to completion of their Apprenticeship.

How will I be assessed?

On-programme: Assessor workplace visits and assessments, day-release and completion of tasks.

Qualification Attached: NO                       

End Point Assessment:  Apprentice Showcase, Professional Discussion and Practical Observation.  

This is externally set and marked by an independent body within an independent assessment structure.

Your Study Programme

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