Overview
KNOWLEDGE:
- Knowing your customers
- Understanding the organisation
- Meeting regulations and legislation
- Systems and resources
- Your role and responsibility
- Customer experience
- Product and service knowledge
SKILLS: Interpersonal, communication, influencing, personal organisation and dealing with customer conflict and challenge.
BEHAVIORS: Developing self, being open to feedback, team-working, equality, presentation and “right first time”.
What will I study?
Customer Service Practitioner Level 2 and English and Maths Functional Skills Level 1 and 2
Entry Requirements
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Entry requirements; Apprentices will be required to have or achieve level 1 English and Maths and to have taken level 2 English and Maths tests prior to completion of their Apprenticeship.
How will I be assessed?
On-programme: Assessor workplace visits and assessments, day-release and completion of tasks.
Qualification Attached: NO
End Point Assessment: Apprentice Showcase, Professional Discussion and Practical Observation.
This is externally set and marked by an independent body within an independent assessment structure.
Your Study Programme
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View Study Programme Information
www.blackburn.ac.uk/your-study-programme/
