Front of House Apprenticeship (Intermediate Level 2)

Course Information

  • Course Code: FS413
  • Duration: 1 academic year
  • Validated by: City and Guilds

Apprenticeships in Front of House Reception are designed for people currently working or looking for a career within the industry as a hotel receptionist. The Front of House Apprenticeship is incredibly broad, and can cover hotels, restaurants, bars, pubs, hotels and clubs. Hospitality is all about customer service, whether this is making sure food is served on time or that a hotel room is ready to use.

What will I study?
  • Customer Service
  • Front of House Administration and Reception Duties
  • Dealing with guest arrivals, departures and bookings.
Entry Requirements

There are no specific entry requirements to study an Apprenticeship at Blackburn College. You will have an initial assessment when you come in for an interview, and this will show the level of English and maths qualifications, known as functional skills, that you will study alongside your apprenticeship.

Blackburn College will work with applicants to help find a suitable employer where possible. However we always advise anyone looking to undertake an apprenticeship to be actively seeking employment for themselves too.

How will I be assessed?

You will be assessed in one or more of the following ways:

  • Course work
  • Exams
  • Oral questioning
  • Portfolio of evidence
  • Practical demonstration /assignment
  • Practical examination
  • Written examination
What can I do next?

On completion of this Apprenticeship, the apprentice will be competent to work as a Receptionist. Following further training and development, progress to Head Receptionist and eventually to Front Office Manager, Duty Manager, Front of House Supervisor or into General Management.

Your Study Programme

View Study Programme Information

Future income

Salaries can start between £12,500 and £14,500 a year.

Supervisors can earn from £15,000 to £18,000.

As a front desk manager, salaries can go up to £23,000 a year. 


If you are aged 16-24, and you don't think you have the necessary 'work-ready' skills, we also offer Traineeships. Our 8 week courses provide the essential work preparation training, English, maths and work experience needed to secure your place on an Apprenticeship. More information can be found here

Additional Apprenticeship Information

Apprentices should work for at least 30 hours per week and an Apprenticeship takes between one and five years to complete, depending upon the level of Apprenticeship and the industry sector. Most of the training is delivered in the workplace, so you will learn the skills you need to do the job well. The rest of the training is given by Blackburn College, either at the workplace, in College or via e-learning. The training is specifically tailored to ensure you develop the skills the employer wants, giving apprentices a real advantage in the workplace.

This means that apprentices not only have better long term salary prospects, but they also have excellent progression opportunities, whether looking to study further or climb the ranks within the workplace.

Live Chat Software by Click4Assistance UK