- Course Code: FS413
- Duration: 1 academic year
- Validated by: City and Guilds
Apprenticeships in Front of House Reception are designed for people currently working or looking for a career within the industry as a hotel receptionist. The Front of House Apprenticeship is incredibly broad, and can cover hotels, restaurants, bars, pubs, hotels and clubs. Hospitality is all about customer service, whether this is making sure food is served on time or that a hotel room is ready to use.
- What will I study?
- Customer Service
- Front of House Administration and Reception Duties
- Dealing with guest arrivals, departures and bookings.
- Entry Requirements
There are no specific entry requirements to study an Apprenticeship at Blackburn College. You will have an initial assessment when you come in for an interview, and this will show the level of English and maths qualifications, known as functional skills, that you will study alongside your apprenticeship.
Blackburn College will work with applicants to help find a suitable employer where possible. However we always advise anyone looking to undertake an apprenticeship to be actively seeking employment for themselves too.
- How will I be assessed?
You will be assessed in one or more of the following ways:
- Course work
- Oral questioning
- Portfolio of evidence
- Practical demonstration /assignment
- Practical examination
- Written examination
- What can I do next?
On completion of this Apprenticeship, the apprentice will be competent to work as a Receptionist. Following further training and development, progress to Head Receptionist and eventually to Front Office Manager, Duty Manager, Front of House Supervisor or into General Management.
- Your Study Programme