Healthcare Support Services Apprenticeship (Level 2 Intermediate and Level 3 Advanced)

Course Information

  • Course Code: CC548
  • Duration: 2 academic years
  • Validated by: City and Guilds

The apprenticeship covers those people working in hospitals in a support capacity covering a range of areas e.g. domestic, administration, corporate and estates. Duties may include cleaning, housekeeping, catering, porterage etc.  

Healthcare support workers play a vital role in the smooth running of healthcare services and this apprenticeship has been designed in consultation with representative from the sector to offer flexibility and an entry route into a wide range of NHS careers.

You must also be willing to undergo disclosure and barring service checks (this is needed as apprentices are likely to work with children, young people or vulnerable adults).

What will I study?

Intermediate level

  • Level 2 certificate in healthcare support services including units such as:
    • Introduction to communication
    • Introduction to equality and diversity
    • The role of the health and social care worker

Advanced level

  • Level 3 Diploma in healthcare Support Services including units such as:
    • Promote equality and inclusion
    • Promote and implement health and safety
    • Understand the process and experience of dementia
    • Understand mental health problems
Entry Requirements

You are required to in a suitable role of employment in a hospital and undertake an initial assessment to ascertain current levels of maths and English. Personal attributes are also important with workers in the health sector treating others with respect and dignity, being honest and diligent.

How will I be assessed?

You will be assessed through being asked to complete knowledge work based on teaching you will receive. You will be observed performing certain aspects of your job by an assessor.

What can I do next?

This apprenticeship offers progression from intermediate apprenticeship to advanced apprenticeship.

Some progress into another role at the same level within the sector and undertake further qualifications from the wide range available within the sector. Others might want to progress into a clinical qualification or apprenticeship (health Clinical healthcare support).

Your Study Programme

View Study Programme Information

Career Options

Healthcare Assistant

  • £
    + starting salary
  • 30-40 hours per week

Healthcare assistants help with the day-to-day care of patients, either in hospitals or in patients’ own homes.

If you would like to care for people and make a positive difference to their lives, this could be the ideal job for you.

Employers will be keen to see that you have a friendly and caring attitude, and understand and respect people who need healthcare support.

Previous experience and/or qualifications in care will be helpful although you may be able to start as a trainee assistant without formal qualifications. You may also be able to get in to this career through an Apprenticeship scheme.

Job Opportunites in Lancashire

Care Assistant

  • £
    + starting salary
  • 35-40 hours per week

If you enjoy helping people and want to make a difference to their lives, this job could be just what you are looking for.

As a care assistant you would help people who have difficulties with their daily activities. You could work with children, people with physical or learning disabilities, older people or families.

It would be useful if you had experience in a caring role. When you apply for a job you will need to pass background checks by the Disclosure and Barring Service.

A good care assistant has a friendly and caring approach and the ability to relate to people from a variety of backgrounds. Patience and a sense of humour are also important.

Job Opportunites in Lancashire

Future income

Starting salaries in the NHS are between £15,000 and £18,000 a year. With experience, this can rise to around £20,000.

Extra allowances may be paid for working unsocial hours, like nights, weekends and bank holidays.



If you are aged 16-24, and you don't think you have the necessary 'work-ready' skills, we also offer Traineeships. Our 8 week courses provide the essential work preparation training, English, maths and work experience needed to secure your place on an Apprenticeship. More information can be found here

Additional Apprenticeship Information

Apprentices should work for at least 30 hours per week and an Apprenticeship takes between one and five years* to complete, depending upon the level of Apprenticeship and the industry sector. Most of the training is delivered in the workplace, so you will learn the skills you need to do the job well. The rest of the training is given by Blackburn College, either at the workplace, in College or via e-learning. The training is specifically tailored to ensure you develop the skills the employer wants, giving apprentices a real advantage in the workplace.

This means that apprentices not only have better long term salary prospects, but they also have excellent progression opportunities, whether looking to study further or climb the ranks within the workplace.