Healthcare Support Services Apprenticeship (Level 2 Intermediate and Level 3 Advanced)

Course Information

  • Course Code: CC548
  • Duration: 2 academic years
  • Validated by: City and Guilds
  • Study Mode: Part time

The apprenticeship covers those people working in hospitals in a support capacity covering a range of areas e.g. domestic, administration, corporate and estates. Duties may include cleaning, housekeeping, catering, porterage etc.  

Healthcare support workers play a vital role in the smooth running of healthcare services and this apprenticeship has been designed in consultation with representative from the sector to offer flexibility and an entry route into a wide range of NHS careers.

You must also be willing to undergo disclosure and barring service checks (this is needed as apprentices are likely to work with children, young people or vulnerable adults).

What will I study?

Intermediate level

  • Level 2 certificate in healthcare support services including units such as:
    • Introduction to communication
    • Introduction to equality and diversity
    • The role of the health and social care worker

Advanced level

  • Level 3 Diploma in healthcare Support Services including units such as:
    • Promote equality and inclusion
    • Promote and implement health and safety
    • Understand the process and experience of dementia
    • Understand mental health problems
Entry Requirements

You are required to in a suitable role of employment in a hospital and undertake an initial assessment to ascertain current levels of maths and English. Personal attributes are also important with workers in the health sector treating others with respect and dignity, being honest and diligent.

How will I be assessed?

You will be assessed through being asked to complete knowledge work based on teaching you will receive. You will be observed performing certain aspects of your job by an assessor.

What can I do next?

This apprenticeship offers progression from intermediate apprenticeship to advanced apprenticeship.

Some progress into another role at the same level within the sector and undertake further qualifications from the wide range available within the sector. Others might want to progress into a clinical qualification or apprenticeship (health Clinical healthcare support).

Your Study Programme

View Study Programme Information

Future income

Starting salaries in the NHS are between £15,000 and £18,000 a year. With experience, this can rise to around £20,000.

Extra allowances may be paid for working unsocial hours, like nights, weekends and bank holidays.



If you are aged 16-24, and you don't think you have the necessary 'work-ready' skills, we also offer Traineeships. Our 8 week courses provide the essential work preparation training, English, maths and work experience needed to secure your place on an Apprenticeship. More information can be found here

Additional Apprenticeship Information

Apprentices should work for at least 30 hours per week and an Apprenticeship takes between one and five years* to complete, depending upon the level of Apprenticeship and the industry sector. Most of the training is delivered in the workplace, so you will learn the skills you need to do the job well. The rest of the training is given by Blackburn College, either at the workplace, in College or via e-learning. The training is specifically tailored to ensure you develop the skills the employer wants, giving apprentices a real advantage in the workplace.

This means that apprentices not only have better long term salary prospects, but they also have excellent progression opportunities, whether looking to study further or climb the ranks within the workplace.