The apprenticeship covers those people working in hospitals in a support capacity covering a range of areas e.g. domestic, administration, corporate and estates. Duties may include cleaning, housekeeping, catering, porterage etc.  

Healthcare support workers play a vital role in the smooth running of healthcare services and this apprenticeship has been designed in consultation with representative from the sector to offer flexibility and an entry route into a wide range of NHS careers.

You must also be willing to undergo disclosure and barring service checks (this is needed as apprentices are likely to work with children, young people or vulnerable adults).

Intermediate level

• Level 2 certificate in healthcare support services including units such as:
  • Introduction to communication
  • Introduction to equality and diversity
  • The role of the health and social care worker

Advanced level

• Level 3 Diploma in healthcare Support Services including units such as:
  • Promote equality and inclusion
  • Promote and implement health and safety
  • Understand the process and experience of dementia
  • Understand mental health problems

You are required to in a suitable role of employment in a hospital and undertake an initial assessment to ascertain current levels of maths and English. Personal attributes are also important with workers in the health sector treating others with respect and dignity, being honest and diligent.

You will be assessed through being asked to complete knowledge work based on teaching you will receive. You will be observed performing certain aspects of your job by an assessor.

This apprenticeship offers progression from intermediate apprenticeship to advanced apprenticeship.

Some progress into another role at the same level within the sector and undertake further qualifications from the wide range available within the sector. Others might want to progress into a clinical qualification or apprenticeship (health Clinical healthcare support).