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Distinction Double for College’s First Customer Service Level 2 Learners

Distinction Double for College’s First Customer Service Level 2 Learners

Blackburn College’s first ever Customer Service Level 2 Standard learners have both been awarded a Distinction result.

Mehvish Mahmood, 24 from Blackburn, and Catherine McManus, 23 from Darwen, recently received the grades after completing their Apprenticeship End Point Assessments.

Both currently work for Blackburn with Darwen Borough Council, with Mehvish working at Blackburn Library and Catherine working at Blackburn Museum.

Mehvish said: “I am now planning for a career in the Customer Service industry. Blackburn College has helped prepare me for the future by helping me gain a qualification which can be used and will be relevant throughout my whole career.

“I would recommend people choose Blackburn College because of the support you will get. I received one-to-one sessions regarding assignments and regular visits to my apprenticeship workplace for catch-ups to ensure everything was going well.”

She added: “What I enjoyed the most was meeting new people on the course and I was really interested in learning about certain aspects of Customer Service.”

The move from Frameworks to Standards has meant a brand-new structure for Blackburn College Apprenticeships in terms of design and delivery.

Apprentices must work hard throughout the course to develop their knowledge, skills and behaviours in-line with the new StandardThey must also complete the on-programme learning, as well as going through a three-stage End Point Assessment process to receive a grade.

To find out more about Blackburn College, the University Centre at Blackburn College, the College’s Apprenticeships and all the other courses available, please visit:

12 May 2020, 11:20 AM