Safeguarding Services Locally and Nationally

For advice and guidance, please call the safeguarding team on 01254 292424 or on

There are many organisations and agencies who can provide confidential support and advice during this difficult time – these include the agencies below:

Mental Health

Urgent and Serious Mental Health Cases

A new Mental Health helpline and “in person” service is available at the Royal Blackburn Hospital A&E department. 

The response line, for urgent and serious mental health cases, is 0800 953 0110

Anxiety Support


General Mental Health Support

  • Kooth – online counselling and emotional wellbeing platform for children and young people easily accessible. Anonymous and free
  • Elefriends – supportive online community a safe place to listen, share and be heard. For those persons 18 and over
  • Young Minds - support and awareness of young people’s mental health up to 25. Also has support for parents
  • The Mix – Support and information for under 25’s including discussion boards and live chat
  • Big White Wall – online mental health community accessible to all

Freephone Wellbeing, Mental Health Helpline and Texting Service

08009154640 – NHS free out of hours service for support with mental health for all ages.

Apps for Relaxation

  • Smiling Minds
  • Headspace

Apps which Help with Distraction from Self-harm

  • Calm Harm

Crisis Support

The Samaritans (provide emotional support to anyone in emotional distress struggling to cope or at risk of suicide)

  • 116 123 (free from land line and mobile)
  • Text on 07725909090 or email

The Wellbeing and Mental Health Helpline

  • Available all year round Monday to Friday 7pm to 11pm and weekends 12 noon to midnight 0800 915 4640 or text HELLO to 07860022846

Young Minds Crisis Messenger

  • Text service providing 24/7 free crisis support across the UK. Text YM to 85258

Hopeline UK

  • If there are thoughts of suicide or there is a concern for a young person who might be considering suicide confidential support and advice available 9am to 10pm weekdays and 2pm to 10pm weekends on 08000684141 or text on 07786209697. Email pat@papyrus-uk-org

App to Help Suicidal Thoughts

  • Stay Alive

Please remember if someone is in danger or has harmed themselves you must call 999

Domestic Abuse

  • National Domestic Abuse Hotline – 0808 2000 247
  • The Wish Centre – local domestic abuse support, free and confidential – 01254 260465
  • Victim Support – free and confidential support

Forced Marriage, Hate Crime & FGM (Female Genital Mutilation)


  • Breathing Space Lancashire
  • Blackburn with Darwen – Nightsafe 01254 503067
  • Pendle & Burnley HAPI – SafeSpace – 01282 619102
  • Hyndburn & Ribble Valley – YNOT Aspire – 01254 352592
  • Rossendale – HAPI-SafeSpace – 01706212894

The above services are for young people aged between 14-25 who are at risk of homelessness


Housing Needs - for adults who are homeless:


Online Safety

Some good links giving advice around internet safety at the current time and advice for parents:

Gaming Online

Childnet International - Gaming

Drugs and Alcohol

Inspire - Blackburn with Darwen (01254 495014)

GO2 Young Peoples Drug and Alcohol Service (01254 495052)

Further Support

Students can access links and information for support and advice on Moodle.

Children's Social Care

If you are concerned about a child being abused or neglected please call:


Blackburn with Darwen Council Child Advice and Duty Service (CADS)

  • Monday to Friday (Office hours) 01254 666400 Evenings and weekends: 01254 587547

Lancashire County Council


  • Monday to Friday (office hours) 0300 123 6720 or out of office hours 0300 123 6722

Please use the numbers below if you have a safeguarding concern with regards to a vulnerable adult:


  • Blackburn with Darwen Council – 01254 585949
  • Lancashire County Council – 0300 123 6720

Please remember to ring 999 should a child or vulnerable adult be at risk of immediate harm or should a crime have been committed. Please call an ambulance and request Police support and/or an ambulance