Complaints and Compliments Procedure

Blackburn College is committed to providing a high quality learning experience to all its students, however, we recognise that there may be times when you feel the need to raise concerns or even make a complaint about some aspect of your experience with us. As well as resolving your complaint, the College wants to learn from complaints to improve the student experience in future.

We also welcome your compliments and suggestions. We use compliments to help us identify what our students and employers value and highlight as good practice so that we can build on our success and strive to provide exceptional levels of service.